Privacy Policy

1. Our Commitment to Your Privacy
Welcome to Clouthaus KLCC (www.clouthauskl.my).
We respect your privacy and value the trust you place in us. This Privacy & Data Protection Policy explains how we handle your personal data responsibly — including how it is collected, used, and safeguarded — in accordance with applicable data protection laws.
By accessing or using our website, you consent to the practices described in this Policy.

2. What Personal Information Means
“Personal Information” refers to details that can directly or indirectly identify you — such as your name, address, phone number, email address, or any data provided voluntarily.
You may browse our website without revealing your identity, but certain sections may require information submission to access services or receive updates.

3. How and Why We Collect Your Information
We may collect your Personal Information when you:
• Submit inquiry or registration forms through the website.
• Subscribe to our newsletters, promotional materials, or event invitations.
• Participate in property-related communications, bookings, or transactions.
Your data may be processed by Clouthaus KLCC and its authorized partners or service providers, which may operate across international borders.
We collect and use this information to:
• Respond to your inquiries and deliver requested services.
• Process reservations, purchases, or contractual arrangements.
• Enhance website functionality, marketing, and overall user experience.
• Send relevant updates, offers, or property information (only with your consent).

4. Use of Cookies and Analytical Tools
Our website uses cookies and other similar technologies to improve user experience.
Cookies help us:
• Understand visitor behaviour and site performance.
• Personalize your browsing experience.
• Remember your preferences for future visits.
You may manage or disable cookies via your browser settings. However, some features of the website may not function optimally without them.
We may also collect general data such as:
• IP address
• Browser version and device type
• Operating system
• Access time and page interaction statistics
This anonymous information assists us in optimizing our content and services.

5. Purpose of Collection and Information Sharing
We are transparent about the reasons we collect data and how it is used.
Your information will not be sold, rented, or disclosed to unrelated third parties.
We may share your Personal Information only with:
• Trusted vendors who assist us in operating our website, handling payments, or delivering customer service.
• Legal authorities, if disclosure is required to comply with laws or regulations.

6. Your Rights and Preferences
Providing your Personal Information is completely voluntary.
You may browse most of our website without submitting any data. However, declining to share certain details may limit your ability to access exclusive offers or services.
For existing clients or registered users, we may continue necessary communications to fulfil contractual or legal obligations.

7. Protecting Your Data
We implement reasonable administrative and technical safeguards to prevent unauthorized access, loss, or misuse of your Personal Information.
While we strive for maximum security, please note that no electronic transmission or storage system is entirely risk-free.

8. Updating or Reviewing Your Information
We aim to maintain accurate and up-to-date information.
If you wish to review, amend, or correct your details, please reach us at [email protected].
All verified requests will be processed promptly and in accordance with applicable regulations.

9. Third-Party Links and Services
Our website may include links to external websites or third-party tools (such as payment gateways or analytics platforms).
Please note that these external entities operate under their own privacy policies, which we do not control. We encourage you to review their policies before sharing any information.

10. Updates to This Policy
This Policy may be revised periodically to reflect changes in legal requirements or operational needs.
All updates will be published on this page with a new Effective Date, and significant revisions will be clearly indicated for your reference.

11. Consent and Acceptance
By visiting or using our website, you confirm that you have read, understood, and agreed to this Privacy & Data Protection Policy, including the manner in which we collect, use, and protect your information.

12. Contact Information
For questions, feedback, or requests related to this Policy, please contact us at:
📧 [email protected]
🌐 https://www.clouthklcc.com